Shipping And Returns
Shipping Policy
Order Processing:
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipping Methods & Delivery Time:
We offer standard and express shipping options:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Delivery times may vary depending on your location and unforeseen circumstances.
Shipping Charges:
Shipping charges are calculated at checkout based on your order weight and location. Free shipping may be available for orders above a certain amount, as mentioned on the website.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
International Shipping:
Currently, we ship only within India. International shipping will be available soon.
Important Notes:
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Please ensure your shipping address is accurate. We are not responsible for delays or non-delivery due to incorrect addresses.
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In case of lost or damaged shipments, please contact us immediately at support@glowcart.com
Return & Exchange Policy
Eligibility:
We accept returns and exchanges within 14 days of delivery, provided the items are unused, in original packaging, and in resaleable condition.
Non-Returnable Items:
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Personalized or custom-made stationery
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Items damaged due to misuse
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Clearance or final sale products
Return Process:
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Contact our support team at support@glowcart.com to initiate a return.
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Pack the item securely in its original packaging.
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Ship the item to the address provided by our team.
Refunds:
Refunds will be processed within 5–7 business days after receiving the returned item. The refund will be issued to your original payment method. Shipping charges are non-refundable unless the return is due to a mistake on our part.
Exchanges:
Exchanges are subject to product availability. If the requested product is unavailable, a refund will be processed.
Damaged or Wrong Items:
If you receive a damaged or incorrect item, please contact us immediately at support@glowcart.com with your order number and photos of the item. We will arrange a replacement or refund at no additional cost.